Product Owner
Lutron Electronics
2022 - Present
Aligned on strategy, created OKRs, designed and built a quoting workflow for our lighting system design software as part of massive overhaul to our enterprise resource planning system.
Developed figma proposals for multiple features, then updated those proposals into full design specifications ready for development.
Conducted user interviews using figma prototypes to gather feedback on multiple designs, then analyzed that feedback to validate and update our approach.
Gathered and synthesized requirements from our customers, the business, software engineering, manufacturing, customer service and sales.
Hosted a full-day onsite design workshop with top hospitality business leaders to align on objectives, pain points and vision.
Ran a team of 10 developers and 3 designers spread out across the United States and India.
Created and maintained a long-term feature backlog that developed into its own company value stream.
Updated our teams agile practices to better align with our program increment software development schedule.
Product Support Engineer
Find Help
2021 - 2022
Spoke with customers to address their support issues and collect feedback on the website.
Advocated for the improvement of the product based on pain points I compiled from customer feedback.
Investigated bugs, and develop fixes in Javascript, Python, WebApp2, MySQL to support a 7 million user web-application with a large code base.
Developed React and Python apps to aid the success team in completing business tasks.
Full-Stack Software Engineer
National Instruments
2019 - 2020
Developed a tool for specifying and pricing an automotive ECU test system
Define and implement DevOps processes in Azure to improve development efficiency.
Application Engineer
National Instruments
2018 - 2019
Partnered with an account manager to answer technical support questions, aid in the design of test systems, and uncover opportunities with important existing and future customers.
Through creating guides and help documentation, I built a deep understanding of how to guide people through complex tasks
Technical Support Engineer
National Instruments
2015 - 2018
Technical Support for RF and Mixed Signals, Test and Measurement applications and RF prototyping
on Software Define RadioSales enablement in the form of technical consulting, proof-of-concept and system demoing
Develop customer facing materials such as demos and demo guides, white-papers, application notes.
Coach and develop colleagues professionally and technically
Eng. Design Teaching Assistant
Pennsylvania State University
2011 - 2014
Guide engineering students through SolidWorks’ uses.
Assist instructor in developing students understanding of design concepts.